Terms of service
Welcome to Bad Toad! These terms and conditions outline the rules and regulations for using our website and services. By accessing this website and using our services, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our website or services.
Important Notice Before Ordering
Before placing an order with us, please take a moment to review our sizing guide and refund policy. Our goal is to ensure that you receive your item in the perfect size and within a reasonable timeframe.
Production Time: All our jewellery is handcrafted by a small studio based in Bristol, UK. We typically require approximately 5-6 weeks to create your item(s). You will receive an email notification once your order is complete.
International Orders: For items purchased outside of the UK, please be aware that your local customs authority may impose customs duty or tax.
Pricing Information: For customers in the UK, Europe, and globally, prices are displayed in GBP, but you will be charged in your local currency.
Jewellery Care: While we take pride in producing high-quality items, silver and gold are not indestructible and should be handled with care.
Thank you for choosing our handcrafted jewellery. We appreciate your business and look forward to providing you with a piece you can enjoy for many years.
If you have any questions or need further assistance, please contact hello@badtoad.co.uk.
1. Introduction
1.1 These terms and conditions govern your use of Bad Toad’s website and services. By using our website and services, you agree to comply with these terms and conditions in full.
2. Intellectual Property
2.1 Unless otherwise stated, Bad Toad and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from this website for your personal use, subject to restrictions set in these terms and conditions.
3. Restrictions
3.1 You are specifically restricted from the following:
a) Publishing any website material in other media without prior written consent.
b) Selling, sublicensing, or otherwise commercialising any website material.
c) Using this website in any way that is damaging to the website.
d) Using this website in any way that impacts user access.
e) Using this website contrary to applicable laws and regulations or in a way that could harm the website, Bad Toad, or any person or entity.
4. Your Account
4.1 When using our services, you may need to create an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account and password.
5. Privacy Policy
5.1 Our Privacy Policy outlines how we collect, use, and protect your personal information and is an integral part of these terms and conditions. By using our website and services, you consent to the terms of our Privacy Policy.
6. Returns and Refunds
6.1 Due to the handcrafted nature of our products, we encourage customers to carefully review our sizing guide before ordering, as all sales are generally final. If there is an issue with your order, please contact us within 14 days of receipt, and we will work to resolve the matter.
7. Termination
7.1 Bad Toad reserves the right to terminate your access to the website and services without prior notice if we determine you have breached these terms and conditions.
8. Changes to Terms and Conditions
8.1 We may revise these terms and conditions from time to time. Revised terms will apply to the use of this website and services from the date of publication. Please review this page regularly to ensure you are familiar with the current version.
9. Contact Information
9.1 If you have any questions or concerns about these terms and conditions, please contact us at:
Bad Toad
hello@badtoad.co.uk